The QM model is designed to infuse quality into the online classroom. This model is almost foolproof. The word “almost” is important. The instructor plays an important role in completing the quality assurance of the online course. At any time during the semester, the instructor can metaphorically derail students’ learning experiences. The following is a case study of how one instructor inadvertently lost track of the quality of her online students. Through the careful consideration of the semester evaluations, internal reflection, and re-training, she regained her ability to deliver quality online instruction. From this case study, a list of 20 suggested actions are developed for the online instructor.