QM Staff & Board of Directors

Quality Matters is a non-profit organization based in Maryland whose employees work virtually from points across the United States.

For general inquires and assistance, please use the chat/message tab at the bottom of the page or send us an email. For member support or issues related to your account, please contact our help desk.  

QM Staff

Executive Team
Dr. Deb Adair

Deb Adair, Ph.D.
Chief Executive Officer 
Email Deb 
Teams: dadair.qm

Carol Williams

Carol Williams
Executive Assistant
Email Carol
Teams: Carol Williams

Tom-Claffey-200px.jpg

Tom Claffey
Chief Financial Officer & Vice President Operations
Phone: 410-497-8036
Fax: 301-560-6693
Email Tom
Teams: tclaffey.qm

Brenda Boyd

Brenda Boyd
Vice President of Quality Standards & Evaluation
Phone: 410-497-8027
Email Brenda
Teams: brendaboyd.qm

Bethany Simunich, Ph.D.
Vice President Innovation & Research
Phone: 410-497-8065
Email Bethany
Teams: Bethany Simunich.QM

Member Engagement
Jim-Snyder-200px.jpg

Jim Snyder, Ed.D.
Director Marketing & Engagement
Phone: 410-497-8039
Email Jim
Teams: jsnyder.qm

Marijane-Hakun-200px.jpg

Marijane Hakun
Senior Manager, Member Services
Phone: 410-497-8001
Fax: 301-560-6693
Email Marijane
Teams: mhakun.qm

Michelle-Pierpont-200px.jpg

Michelle Pierpont
Senior Specialist, Member Services
Phone: 410-497-8029
Fax: 301-560-6693
Email Michelle
Teams: michelle.pierpont.qm

Grace-Hall-200px.jpg

Grace Hall
Senior Manager Marketing & Engagement
Phone: 410-497-8028
Email Grace
Teams: ghall.qm

Beth-Knapp-200px.jpg

Beth Knapp
Events & Conferences Manager
Phone: 410-497-8063
Email Beth
Teams: bknapp.qm

Suzanne-Scheffler

Suzanne Scheffler
Community Engagement Manager, K-12
Phone: 410-609-4200
Email Suzanne
Teams: sscheffler_10

Quality Assurance
Melissa-Poole-2018-300px.jpg

Melissa Poole
Senior Director of Quality Assurance
Phone: 410-497-8031
Email Melissa
Teams: mpoole.qm

Jenn-Pleuffer

Jennifer Pfeuffer
Senior Quality Assurance Manager
Phone: 410-497-8003
Email Jennifer
Teams: Jennifer Pfeuffer

Pamela Shaw

Pamela Shaw
Senior K-12 Quality Assurance Manager
Phone: 410-497-8571
Email Pamela
Teams: Pam Shaw

Cathy McAfee

Cathy McAfee
Course Review Specialist
Phone: 410-575-4722
Email Cathy
Teams: live:cmcafee_16

Andrea Geiger

Andrea Geiger
Course Review Specialist
Phone: 410-497-8076
Email Andrea
Teams: Andrea Geiger

Professional Development

Lorri Barnett
Director of Professional Development
Phone: 410-497-8002
Email Lorri
Teams: Lorri Barnett

Richo-Lachu-200px.jpg

Rico Lauchu
Instructional Design Manager
Phone: 410-497-8038
Email Rico
Teams: rlauchu.qm

Nancy-Ragias-200px.jpg

Nancy Ragias
Professional Development Registrar
Phone: 410-497-8043
Fax: 301-560-6683
Email Nancy
Teams: nancyragias.qm

Claudia Sanchez Bustos

Claudia Sanchez Bustos
Instructional Design & Technology Specialist
Phone: 410-497-8563
Email Claudia
Teams: live:chowery_3

Elisa White

Elisa White
Instructional Design & Technology Specialist
Phone: 410-497-8545 
Email Elisa
Teams: Elisa White

Jan Tyler

Jan Tyler, Ed.D
Facilitation Program Manager
Phone: 410-497-8534
Email Jan
Teams: jantyler.qm

Innovation & Research
Barbra-Burch-200px.jpg

Barbra Burch
Manager of Research & Development
Phone: 410-497-8070
Email Barbra
Teams: bburch.qm

Leigh-Hopf-300px.jpg

Leigh Hopf
Senior Analyst
Phone: 410-657-8203
Email Leigh
Teams: live:lhopf_3

Racheal Brooks, Ph.D.
Director of QA Implementation Solutions
Phone: 410-497-8531
Email Racheal
Teams: Racheal Brooks

Finance, Human Resources & Administration
JM-Smiroldo-200px.jpg

Jeannemarie Smiroldo
Senior Manager of Administrative Services
Phone: 410-497-8004
Fax: 301-560-6693
Email Jeannemarie
Teams: jsmiroldo.qm

Kathryn Williams

Kathryn Williams
Accounting Assistant
Phone: 410-497-8035
Email Kathryn
Teams: Kathryn Williams

TJ Trevino

TJ Trevino
HR Generalist
Phone: 410-988-3145
Email TJ
Teams: TJ Trevino

Creative Services
Kathleen-Schassen-200px.jpg

Kathleen Schassen
Director of Creative Services & Brand Experience
Phone: 410-497-8066
Email Kathleen
Teams: kschassen.qm

Braeden Henderson

Braeden Henderson
Senior Copywriter & Communications Specialist
Phone: 410-497-8542
Email Braeden
Teams: Braeden Henderson

Information Technology
Jeremy-Slye-200px.jpg

Jeremy Slye
Director of Information Technology Services
Phone: 410-497-8033
Email Jeremy
Teams: jslye.qm

Steven-Harrison-200px.jpg

Steven Harrison
IT Network Manager
Phone: 410-497-8032
Email Steven
Teams: sharrison.qm

Rekha_Submaraniam-150px.jpg

Rekha Subramanian, Ph.D.
Senior Web Applications Developer
Phone: 410-497-8533
Email Rekha
Teams: rekha.qm

Angie-Pierpont-200px.jpg

Angie Pierpont
IT Project Manager
Phone: 410-497-8072
Email Angie
Teams: angie.pierpont.qm

Laura Molnar
IT Support Specialist
Phone: 410-609-3100
Email Laura
Teams: lmolnar_18