Exemplary
Program

Programs that are successful in achieving recognition in all four of the certification areas within a three-year period are awarded Exemplary Program status by Quality Matters.

Program
Design

The Online Program Design Certification recognizes programs that are designed around measurable learning objectives or competencies. Design or revision of individual courses within the program aligns with program objectives, involves QM-Certified personnel, and is consistent with the relevant QM Rubric.

Teaching
Support

The Online Teaching Support Certification recognizes programs that require all online faculty to undergo training in best practices for online course delivery, provide faculty with ongoing pedagogical support, encourage faculty professional development to increase their knowledge and skill in online teaching, emphasize instructor availability and feedback to learners, and collect and use feedback from learners to improve online teaching.

Learner
Support

The Online Learner Support Certification recognizes programs that provide all the critical student and academic services needed for learner success and use learner feedback to continuously improve those services.

Learner
Success

The Online Learner Success Certification recognizes programs that are able to articulate a mission-driven definition of success for their learners that also meets the expectations of their external stakeholders and to demonstrate that their learners are achieving success at a high rate, based on external comparisons and benchmarks.