Quality Matters is a non-profit organization based in Maryland whose employees work virtually from points across the United States.
For general inquiries and assistance, please send us an email. For member support or issues related to your account, please contact our help desk.
QM Staff
Executive Team
Deb Adair, Ph.D.
Chief Executive Officer
Carol Williams
Executive Assistant
Tom Claffey
Chief Financial Officer & Vice President Operations
Phone: 410-497-8036
Fax: 301-560-6693
Brenda Boyd
Vice President of Quality Standards & Evaluation
Phone: 410-497-8027
Bethany Simunich, Ph.D.
Vice President Innovation & Research
Phone: 410-497-8065
Member Engagement
Jim Snyder, Ed.D.
Director Marketing & Engagement
Phone: 410-497-8039
Suzanne Scheffler
Community Engagement Manager, K-12
Phone: 410-609-4200
Grace Hall
Senior Manager Marketing & Engagement
Phone: 410-497-8028
Beth Knapp
Events & Conferences Manager
Phone: 410-497-8063
Quality Assurance
Melissa Poole
Senior Director of Quality Assurance
Phone: 410-497-8031
Jennifer Pfeuffer
Senior Quality Assurance Manager
Phone: 410-497-8003
Pamela Shaw
Director of K-12 Quality Assurance
Phone: 410-497-8571
Vanessa Barber
K-12 Quality Assurance Manager
Phone: 410-315-1867
Cathy McAfee
Course Review Specialist
Phone: 410-575-4722
Andrea Geiger
Course Review Specialist
Phone: 410-497-8076
Professional Development
Lorri Barnett
Director of Professional Development
Phone: 410-497-8002
Rico Lauchu
Instructional Design Manager
Phone: 410-497-8038
Nancy Ragias
Professional Development Registrar
Phone: 410-497-8043
Fax: 301-560-6683
Claudia Sanchez Bustos
Instructional Design & Technology Specialist
Phone: 410-497-8563
Elisa White
Instructional Design & Technology Specialist
Phone: 410-497-8545
Jan Tyler, Ed.D
Facilitation Program Manager
Phone: 410-497-8534
Innovation & Research
Barbra Burch
Manager of Research & Development
Phone: 410-497-8070
Leigh Hopf
Senior Analyst
Phone: 410-657-8203
Racheal Brooks, Ph.D.
Director of QA Implementation Solutions
Phone: 410-497-8531
Finance, Human Resources & Administration
Jeannemarie Smiroldo
Senior Manager of Administrative Services
Phone: 410-497-8004
Fax: 301-560-6693
TJ Trevino
HR Generalist
Phone: 410-988-3145
Creative Services
Braeden Henderson
Senior Copywriter & Communications Specialist
Phone: 410-497-8542
Information Technology
Jeremy Slye
Director of Information Technology Services
Phone: 410-497-8033
Steven Harrison
IT Network Manager
Phone: 410-497-8032
Rekha Subramanian, Ph.D.
Senior Web Applications Developer
Phone: 410-497-8533
Angie Pierpont
IT Project Manager
Phone: 410-497-8072
Laura Molnar
IT Support Specialist
Phone: 410-609-3100
